How do you stabilize an outsourcing deal?

Patrick Cassity, Global Shared Services Leader for Owens Corning, discusses the decision to move from “build” to “buy” – and how to manage the jobs transitions that come with outsourcing......
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G6 in Amsterdam

In what has become one of the most widely anticipated sessions at Shared Services & Outsourcing Weeks around the world (!), the stage at Amsterdam’s Rai conference center (May 11, 2011) was set for the big-wigs (you voted them in) of the sourcing world to face the questions of our moderator, Deborah Kops. ...
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